Our bespoke support framework integrates cultural sovereignty with practical assistance, empowering participants to exercise choice and control over their support journey. Through regular engagement, including six-weekly check-ins and plan reviews, we help participants confidently navigate their NDIS plan while ensuring protected service delivery and enhanced quality of life.

As dedicated advocates, we walk alongside our participants in navigating complex support systems, ensuring their voice remains central to all decisions. Our support coordinators work closely with each participant to understand their goals, cultural needs, and desired outcomes, then advocate strongly for the support services that align with their vision of a good life.

We regularly evaluate NDIS participant support plans through the lens of our six core values, ensuring culturally appropriate and effective service delivery:

Respect

• We acknowledge each participant's unique story and cultural identity

• Support plans are evaluated for how they honour individual preferences and personal dignity

• We ensure services respect family and community connections

• Participant feedback is actively sought and valued in the evaluation process

Responsibility

• We assess whether support plans fulfill our obligations to provide high-quality care

• Evaluations examine if plans meet all NDIS compliance requirements

• We check plans include clear accountability measures for all service providers

• Regular reviews ensure we're meeting our duty of care commitments

Reciprocity

• We evaluate if plans create balanced relationships between participants and support providers

• Assessments determine whether participants are active in their care decisions

• Plans are reviewed to ensure they build capacity and strengthen independence

• We check that knowledge sharing flows both ways between clients and support workers

Spirit and Integrity

• Support plans are evaluated for alignment with cultural values and protocols

• We assess whether services are delivered with authenticity and cultural safety

• Plans are checked for transparency in all processes and decision-making

• Evaluations confirm that promises made in plans become actions taken

Cultural Continuity

• We assess how support plans strengthen the connection to culture and Country

• Evaluations examine the integration of traditional healing practices where appropriate

• Plans are reviewed for opportunities to involve Elders and cultural knowledge-holders

• We ensure plans support intergenerational knowledge transmission

Equity

• Support plans are evaluated for fair access to resources regardless of location or circumstances

• We assess whether plans address specific barriers faced by Aboriginal participants

• Evaluations check that services are delivered consistently across all participants

• We examine plans for cultural adaptations that ensure genuine and equitable outcomes

Through this values-based evaluation framework, we ensure NDIS support plans not only meet regulatory requirements but also honour cultural needs, build on strengths, and create meaningful outcomes for our participants and their families.

 Learn more about our disability support services and how we empower participants through cultural connection and practical care by clicking the button below.